As we know from countless examples in class from Professor Sweet, and the close access we have to it here on campus, Chick-fil-a is a business that is thriving and has a redemptive mission behind all of its success. Andrew Truett Cathy is the current owner, who continues to further the legacy of Chick-fil-a. Their catchphrase that has pleased many customers over the years is, “It’s my pleasure.” Why this saying though you may ask? It’s My Pleasure explains that creating an intentional, compelling culture begins with understanding the company’s purpose. The first owner was Truett Cathy who based his company off of biblical principles and operates it in a “servant leadership” style. The religious influence is explicit in the company’s purpose, “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”
I think Chick-fil-a is one of the most well-known restaurants that has a solid background of redemptive entrepreneurship. When people visit to eat there, they know they will have a positive experience, and be greeted with a loving smile, while at most places these days that experience is not guaranteed. It is unique and sets their business apart from most others. As entrepreneurs and Christians, this is a goal we can set to be successful and also allow us to spread truth.
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Chick-fil-A is a great redemptive company that aims to provide a hospitable environment to its customers. I appreciate the way that they train their employees for success and truly aim for their employees to be on the same page with their mission.
As far as the Grove City Chick-fil-A I am always greeted with a smile and when they call out my name I know that I am about to indulge in true Manna from heaven. They ply worship instrumentals in their stores which is a great touch and I wouldn't be surprised if they had someone in the back of the store blessing the food before they give it to you too! but I digress. Chick-fil-A is a company that sticks to its convictions, and that is something you don't see often, and it starts at the top. Props to Andrew Truett Cathy for his leadership.
I still remember the time I found out Chick-fil-A was a Christian-based business and thinking how cool it was to see a Christian business thriving.
I remember working at Chick-fil-A and man all the memories I had there. truly a redemptive business, not just towards the customers but also to the employees. The amount of kindness and care that went into training us was astonishing and as a result, that reflected in our work.